Cancellation Policy

1. Standard Reservations

For standard room reservations, our cancellation policy is as follows:

• Cancellations made 72 hours or more prior to the scheduled arrival date will receive a full refund of the deposit.
• Cancellations made less than 72 hours but more than 24 hours prior to the scheduled arrival date will incur a charge equivalent to one night's stay.
• Cancellations made less than 24 hours prior to the scheduled arrival date or no-shows will be charged the full amount of the reservation.

2. Package Reservations

For package reservations, which include hotel accommodations plus additional services or amenities:

• Cancellations made 14 days or more prior to the scheduled arrival date will receive a full refund of the deposit.
• Cancellations made less than 14 days but more than 7 days prior to the scheduled arrival date will incur a charge of 50% of the total package price.
• Cancellations made less than 7 days prior to the scheduled arrival date or no-shows will be charged the full amount of the package.

3. Group Bookings

For group bookings of 10 rooms or more:

• Cancellations made 30 days or more prior to the scheduled arrival date will receive a full refund of the deposit, minus a $100 administrative fee.
• Cancellations made less than 30 days but more than 14 days prior to the scheduled arrival date will incur a charge of 50% of the total booking value.
• Cancellations made less than 14 days prior to the scheduled arrival date or no-shows will be charged the full amount of the booking.

Group bookings may be subject to specific contracts with custom cancellation terms. These terms will be clearly communicated during the booking process and will take precedence over the standard policy.

4. Special Events and Peak Seasons

Reservations made during special events, holidays, or peak seasons may be subject to more restrictive cancellation policies:

• Special event periods, including but not limited to New Year's Eve, major sporting events, and conventions, typically require a non-refundable deposit at the time of booking.
• Peak season reservations may require full payment in advance, with limited or no refund for cancellations.

The specific cancellation policy for these periods will be clearly communicated during the booking process.

5. Modification of Reservations

Modifications to existing reservations are subject to availability and may result in rate changes:

• Changes to arrival or departure dates that effectively shorten the stay may be treated as a partial cancellation and subject to the applicable cancellation penalties.
• Extensions of stay are subject to availability and current rates at the time of the modification request.
• Changes to the number of guests or room type are subject to availability and may result in rate adjustments.

6. Early Departure

Guests who check out prior to their scheduled departure date are subject to an early departure fee:

• For standard reservations, the early departure fee is equivalent to one night's stay.
• For package reservations, the early departure fee may include charges for unused services or amenities that were part of the package.

To avoid early departure fees, please notify the front desk as soon as possible if you need to change your departure date.

7. Force Majeure

In the event of force majeure circumstances (such as natural disasters, acts of war, terrorism, government restrictions, or other extraordinary events beyond our control) that prevent guests from traveling to or staying at our property, we will make reasonable efforts to accommodate changes or cancellations without penalty, assessed on a case-by-case basis.

8. How to Cancel or Modify a Reservation

To cancel or modify a reservation, you may:

• Log into your account on our website and manage your reservation
• Contact our reservations department directly at +1 (555) 123-4569
• Email us at [email protected]

Please have your confirmation number and the name under which the reservation was made when contacting us.